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Warning

Support cases do not belong in Jira.
Instead support cases should be handled in accordance with the support procedure described in our customers Service Level Agreements. Here you will find the procedure to report critical and non-critical support tickets.

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User documentation

As mentioned, Jira is intended for issue tracking. Support cases are handled according to the above. Please note that you can access our online product documentation general user documentation for Integration X solutions is available here:

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How Jira works

Jira keeps track of all details needed to describe and solve a ticket.

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