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Issues in Jira are used to manage all communications in relation to configuration- and development tasks requested through a specific project specification, change request or development agreement.

Warning

Support cases do not belong in Jira

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Instead support cases should be handled in accordance with the support procedure described in our customers Service Level Agreements. Here you will find the procedure to report critical and non-critical support tickets.

User documentation

As mentioned, Jira is intended for issue tracking. Support cases are handled according to the above. Please note that general user documentation for Integration X solutions is available here:

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