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Issues are assigned to one or more agents depending on the nature and agents as well as the creator their nature. Agents (Assignees), reporter (the user that created the issue) and participants (one of more observers) receives email updates (may be suppressed) whenever a ticket changes status.
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Description of default fields
Field name | Description | ||||||
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Project | Select the product to which you want the Issue to apply:
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Issue type | Select the type that is closest to the purpose of the Issue:
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Status | By default this should be set to Open when creating a new Issue | ||||||
Components | Not used | ||||||
Priority | Indicate the priority of the Issue.
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IX Prio | Integration X’s internal priority. | ||||||
Summary | Write a summary of the Issue. Please make it short, descriptive and distinguishable from other issues.
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Description | Enter a detailed description of the issue here. Please be as precise as possible and consider adding references to examples that can be tracked by the Integration X support teams.
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| Creates the current issue. |
| Note |
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Some fields may not be available or have different appearance or different selectable options according to individual agreement. |
Other fields
Most of these fields cannot be edited. They are merely available for information and filtering purposes.
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